Terms and conditions of use

 

The website www.anaisetvalentin.com is edited by the micro enterprise registered with the Brignoles RCS under the number 845 404 920

Anais&Valentin 46 Qt Damaries 83560 LA VERDIÈRE

contact@anaisetvalentin.com

The following general conditions are intended to define the legal framework which will apply in the relations between Anais&Valentin and the Client.

Their purpose is to define the reciprocal rights and obligations of the two parties in the different stages of ordering one or more articles.

Anyone registering on the site must adhere to these general conditions of sale and thus accept them without reservation.

No purchase can be made on the site without having previously accepted these conditions.

The internet user can consult the general conditions of sale at any time by clicking on the "General conditions of sale" section at the bottom of the screen.

Anais&Valentin reserves the right to modify or adapt them at any time without notice. Thus, the applicable general conditions of sale will be those in force on the day of the order. Also, the site user is invited to consult them before each purchase because any order implies unreserved acceptance of the General Conditions of Sale.

 

THE CUSTOMER:

The client of the Site must be a natural person, of full age, and legally capable. The customer must, when placing their first order on the Site, open a customer account and complete an order form specifying certain mandatory fields so that their order for products can be taken into account by Anais&Valentin.

The information communicated to Anais&Valentin within the framework of the opening of its customer account or during each of its orders must be complete, exact and up to date. Anais&Valentin may, if necessary, ask the customer for confirmation - by any means - of this information and of its identity.

 

FOREIGN CUSTOMER:

If the Products are ordered outside of France, customs duties and taxes may be incurred once your goods arrive at their destination. We are not responsible for these charges and we agree to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for more details on costs and procedures.

As the buyer of the goods, you will also be the official importer and as such you must ensure that your purchase is in full compliance with the laws of the country into which the goods are imported.

Please be aware that the Products may be inspected upon arrival at the port for customs purposes and we cannot guarantee that the packaging of your goods will be free from signs of tampering.

 

CREATION OF A CUSTOMER ACCOUNT:

To be able to place an order, the Customer must first create a customer account on the site gathering the Customer's information ("Account").

When creating an Account, the Customer must ensure the accuracy and completeness of the data he provides. The Customer is obliged to always update his personal information.

In the event of an error in the wording of the recipient's contact details, Anais&Valentin cannot be held responsible for the impossibility of delivering products.

 

HOW TO ORDER:

Before proceeding to the purchase of the products by the transmission of the order form, you will be asked to read carefully the General Conditions of Sale.

When you find an item you want to buy, select your size, color, and quantity. Then click on the "ADD TO CART" button.

You can continue shopping and add other items to your basket, or you can click on "PROCEED TO PAYMENT" to finalize your order on the right of the page.

If you have not already done so, you will then be asked to identify yourself or register.

You are invited to check the content of your order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before confirming its content.

We all accept credit and debit cards as well as PayPal, simply select your payment method, fill in the details then click on “PLACE ORDER / MAKE PAYMENT.

You must also select the delivery method chosen.

Once you have placed your order, you will receive a confirmation email acknowledging receipt of your order and starting the validation process.

  

PREPARATION TIMES AND SENDING ORDERS:

Anais&Valentin makes every effort to prepare and send your order as quickly as possible.

Deliveries take place within the time specified when placing the order. Deliveries take place in mainland France, Corsica, in the overseas territories. It is your responsibility to provide us with all the details necessary for the proper delivery of your order.

 

PRICE AND PAYMENT TERMS:

All prices displayed include value added tax (VAT) applicable in France. This tax may be different depending on the billing country.

For delivery outside the European Union, the Customer must pay the customs duties or other taxes due when the products are imported into the country of the delivery location. The related formalities are also the exclusive responsibility of the Client. The Customer is solely responsible for verifying the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.

Anais&Valentin reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the registration of the order, subject to availability.

The products are payable in cash when ordering.

Payment for purchases is made via the secure platform of our partner Prestashop Checkout.

The Customer expressly acknowledges that the communication of his bank card number to Anais&Valentin constitutes authorization to debit his Account up to the price of the products ordered. Where applicable, an order cancellation notification for non-payment is sent to the Customer by Anais&Valentin on the email address provided by the Customer when registering on the site.

The data recorded and kept by Anais&Valentin constitute proof of the order and of all past sales.

The data recorded by Prestashop Checkout constitute proof of any financial transaction between the Client and Anais&Valentin

VAT is not recoverable by reason of section 293 B of the CGI

 

 DELIVERY:

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residence address of the Customer, a natural person of his choice or a legal person (delivery to his company ). Delivery cannot be made either to hotels or PO boxes. In order for delivery deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the delivery address (such as in particular: street, building, staircase numbers, codes access, names and / or intercom numbers, etc.).

 

WARRANTY ON ITEMS:

Article L.217-4 of the Consumer Code:

“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been charged to him by the contract or has been carried out under his responsibility. "

Article L.217-5 of the Consumer Code: To comply with the contract, the product must:

1 ° Be suitable for the use normally expected of a similar item and, where applicable:

- correspond to the description given by the seller and have the qualities that the latter presented to the buyer in the form of a sample or model.

- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted.

In accordance with article L. 217-12 of the Consumer Code, action resulting from a lack of conformity lapses two years after delivery of the goods.

In the event of a lack of conformity, within 2 years of delivery of the product, you have the right to request that Anais&Valentin:

(a) repair the lack of conformity of the purchased good or replace it free of charge, in accordance with article L. 217-9 of the Consumer Code;

or

(b) reduce the price appropriately, or terminate the contract, in accordance with article L. 217-10 of the Consumer Code.

We can however choose not to proceed according to your choice if this choice involves a manifestly disproportionate cost with regard to the other modality, taking into account the value of the goods or the importance of the defect.

For the period of 24 months following the delivery of the goods, you are exempt from reporting proof of the existence of the lack of conformity.

  

GUARANTEE OF HIDDEN DEFECTS:

You can also exercise the guarantee against hidden defects as defined by article 1641 of the Civil Code.

In accordance with article 1641 of the Civil Code, the seller is bound by the guarantee against hidden defects in the thing sold which makes it unfit for the use for which it is intended, or which reduces such use so much that the buyer does '' would not have acquired, or would have given a lesser price, if he had known them.

In this case, you can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

In accordance with article 1648 paragraph 1 of the Civil Code, the action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

 

RETURNS AND RIGHT OF WITHDRAWAL:

The customer has in principle the right to return or return the PRODUCT to Anais&Valentin without undue delay, and at the latest within fourteen (14) days of the communication of its decision to withdraw.

-Withdrawal period:

The withdrawal period expires fourteen (14) calendar days after the day on which the customer, or a third party other than the carrier and designated by the customer, physically takes possession of the product.

In the event that the customer has ordered several products via a single order giving rise to several deliveries (or in the case of an order for a single product delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the customer, or a third party other than the transporter and designated by the customer, takes physical possession of the last product delivered.

-Notification of the right of withdrawal:

To exercise their right of withdrawal, the customer must notify their decision to withdraw from this contract by means of an unambiguous declaration to:

Electronic: contact@anaisetvalentin.com

He can also use the form below:

- Withdrawal form:

For the attention of Anais&Valentin

Phone number: 06.10.25.52.33

E-mail address: serviceclient@anaisetvalentin.com

You hereby notify my withdrawal from the contract for the sale of the PRODUCT below:

PRODUCT reference

Invoice number:

Purchase order number:

- Ordered on [____________] / received on [________________]

- Method of payment used:

- Name of the CLIENT and, where applicable, the beneficiary of the order:

- CUSTOMER address:

- Delivery address :

- CUSTOMER signature (except in case of transmission by email)

- Date

In case of withdrawal of the order (by letter recommend with AR, or by email) Anais&Valentin will refund the purchase, the delivery costs remain the responsibility of the customer. The refund will be made using the payment method used when purchasing it.

The reimbursement will take place within 14 days from the date of cancellation of the order.

Anais&Valentin cannot be held responsible for the delay in delivery not being its fact but attributable either to the consumer or to the unpredictable and insurmountable fact of a third party to the contract, or to a case of force majeure in accordance with the provisions of the article L. 221-15 of the Consumer Code.

The product must be returned according to the instructions of Anais&Valentin and include in particular all the products delivered.

 

RESPONSABILITY:

We decline any responsibility resulting from:

• any damage resulting from a case of force majeure within the meaning of article 1218 of the Civil Code;

• any damage not resulting from the violation of our legal or contractual obligations;

• any indirect damage.

 

APPLICABLE LAW AND SETTLEMENT OF DISPUTES:

These general conditions of sale, their formation, interpretation, execution, termination or expiration are subject to French law.

In the event of a dispute, we thank you for contacting Anais&Valentin Customer Service as a priority by calling 06.10.25.52.33 or by email at: contact@anaisetvalentin.com

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